Shipping and Return Policy
Return and Exchanges can be made at: Hikers Haven 166 South Service Road, Oakville
Items purchased through our webstore can be exchanged up to 30 days of receipt for a full refund as long as the item is in unused condition and has the original packaging.
Return items must be sent via insured, prepaid Regular Post. Insuring your return allows you to track your parcel within Canada.
Shipping within Canada
Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Toronto, Ontario and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.
If an order is shipped to the following provinces or territories, Europe Bound must collect the applicable taxes as described:
British Columbia (BC) – 12% HST on merchandise and freight
Alberta (AB) – 5% GST on merchandise and freight
Saskatchewan (SK) – 5% GST on merchandise and freight
Manitoba (MB) – 7% PST on merchandise plus 5% GST on merchandise and freight
Ontario (ON) – 13% HST on merchandise and freight
Quebec (QC) – 8.5% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
New Brunswick (NB) – 13% HST on merchandise and freight
Nova Scotia (NS) – 15% HST on merchandise and freight
Prince Edward Island (PE) – 5% GST on merchandise and freight
Newfoundland (NL) – 13% HST on merchandise and freight
Northwest Territories (NT) – 5% GST on merchandise and freight
Yukon (YT) – 5% GST on merchandise and freight
Nunavut (NU) – 5% GST on merchandise and freight
Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Europe Bound is unable to give estimates for these fees. Please contact your local customs office for more information.
up to $60
|$6.50 ||3-12 business days |
|FREE ||3-12 business days |
Priority Courier Signature required upon delivery. To opt out of this requirement, order by phone and specify you do not want to sign for your package.
| || || || |
AB, SK, MB, ON, QC, NB, ON, NL, NS, PE, NT, NU, YT, BC
|up to $1500 ||$25.00 ||2-5 business days |
Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. Please email us at firstname.lastname@example.org or call 416-601-1990, and we will let you know if your order requires extra freight.
All the products we sell have a warranty against defects in materials or workmanship. Since no product is indestructable our warranty does not cover defects attributed to or resulting from normal wear and tear, abuse or alteration (i.e. UV damage to tents, exhausted zippers). If your product needs repair or service that is not covered under warranty we will provide the necessary service at a reasonable charge. All warranty items can be sent back to Hikers Haven 166 South Service Rd Oakville
Note: There may be a charge for shipping on products that need to be returned to the supplier for warranty issues.